FAQs
What is the Christmas tree material?
Our tree needles (leaves) are made of 100% PVC material. PVC is the most common material used for artificial Christmas trees. Our trees are 100% New PVC material – most trees in the USA are 50% recycled / 50% new.
Will the Christmas tree needles shed?
Our trees are PVC material which may shed some during assembly & disassembly. Our manufacturer is taking care to check for any loose material during processing. Our trees use 100% New PVC material to minimize breaking of needles (most trees are 50% recycled / 50% new).
Where are you located?
Our company is 100% remote. Most of our team is located in Eastern USA, with Customer Service available 8am-8pm ET. Our warehouse partners are located in California, Missouri, and North Carolina.
What is the size of the Cat Tower?
The Cat Tower is ~ 4ft tall and 2ft wide.
What is the size of the Christmas Tree?
The Christmas Tree is ~ 6ft 10in tall and 4.5ft wide.
How large is the internal space of the Cat Tower?
Each internal space is ~ 17” diameter and 15” tall.
How long does it take to assemble?
The Cat Tower takes ~ 30 minutes to assemble. The Christmas Tree takes ~ 30 minutes to add to the Cat Tower.
Does it come with lights?
No. We will make compatible lights available on our website or through links to Amazon products.
What is a Pre-Order?
Our products are made-to-order in batches. This allows us to offer you the lowest price possible.
When will my Order arrive?
The expected arrival date is listed at our Checkout and we provide email updates to let you know the status of your product.